1. Overview
At CAP Hybrid Tutoring, your privacy is important to us. This policy explains how we collect, use, protect, and share your information when you use our website and services.
By using our platform, you consent to the data practices outlined in this policy.
2. Information We Collect
We collect personal and academic information directly from you during registration and onboarding, including:
- Parent/guardian full name and contact details
- Student information (name, date of birth, grade level)
- Residential address
- Eligibility responses (e.g., ESA-related)
- Uploaded documents (e.g., ID, birth certificate, proof of residency)
- Preferences for tutoring format (in-person, virtual, or hybrid)
We also collect limited technical data (browser type, IP address, usage logs) for platform security and optimization.
3. How We Use Your Information
We use your information to:
- Process student onboarding and document verification
- Create a verified education email for the student
- Set up accounts on CAP's partnered tutoring platforms
- Provide support and updates via email or dashboard
- Personalize your dashboard experience
- Comply with legal and eligibility requirements (e.g., ESA compliance)
We do not sell your personal data to third parties.
4. Who Has Access to Your Data
Your information may be accessed only by authorized members of the CAP onboarding team and, where necessary, our trusted educational partners — strictly for the purpose of account setup and service delivery.
We may share limited, necessary information with:
- CAP's partnered tutoring platforms (for registration purposes)
- Secure document processors and cloud service providers (e.g., Firebase or AWS)
- Government entities, if legally required for funding verification or compliance
5. Data Security
We take data protection seriously and use encryption, secure cloud storage, and role-based access controls to protect your personal information. All documents uploaded are stored securely and only accessed when necessary for onboarding purposes.
6. Parental Consent & Child Information
As our services are designed for children under 18, all data must be submitted by a parent or legal guardian. By submitting a student's information, you confirm that you have the authority to do so and consent to our use of that data for educational setup.
7. Cookies and Usage Tracking
Our website uses limited cookies and analytics tools to improve your experience and optimize system performance. No personal student data is tracked using cookies.
8. Your Rights
You may:
- Request a copy of the information we've collected about your family
- Ask for corrections to inaccurate details
- Request deletion of your data (subject to legal and program obligations)
To do so, please email us at info@whatiscap.com.
9. Changes to This Policy
We may update this policy from time to time to reflect legal, technical, or service changes. The "Effective Date" at the top will always indicate the most recent version.
10. Contact Us
If you have any questions about how we handle your data, please contact: